Software Development Engineer II, Amazon Connect

Overview

Software Development Engineer II, Amazon Connect. As part of the AWS Solutions organization, we aim to provide business applications that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. Where customers prefer to buy over build, we become their trusted partner with solutions that are easy to buy and use.

Amazon Connect is a disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. It leverages AI and a broad ecosystem of services to provide a modern, scalable contact center experience. We are building a product that will touch millions of people daily, and you will be part of a team shaping the technology and product as we grow.

Responsibilities

As a developer on the team, you’ll own code end-to-end from requirements to development, and work closely with senior technical leaders within the team. You’ll contribute to building the next generation contact center with scalable, resilient systems while maintaining a constant customer focus. You’ll work across the stack with modern web technologies, SOA, databases, AI, ML, Big Data, and related areas.

You’ll join a diverse team of software, hardware, network engineers, security, and operations professionals, collaborating across AWS to deliver high safety and security standards while providing scalable capacity at low cost for customers. You’ll experience an inclusive culture that values bold ideas and ownership.

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by customers from startups to Global 500 companies.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations
• Bachelor’s degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit the accommodations page for more information.

Salary information: The base salary for this position ranges from $114,800/year up to $191,800/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company; equity, sign-on payments, and other forms of compensation may be provided as part of a total package. Applicants should apply via our internal or external career site.

Posted: October 2025 (updated dates may vary).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.