Italy Certification Business Support Advisor (Customer Care) - Categorie Protette LL. 68/99

Overview

Italy Certification Business Support Advisor (Customer Care) - Categorie Protette LL. 68/99. RINA is recruiting to join its office in Venice, Genova, Rome or Milan, Italy within the Mediterranean & Africa Certification Division. The role focuses on managing customer requests, supporting certification processes, and promoting customer loyalty.

Responsibilities

• Customer Data Management: Create and maintain accurate customer records in the database; ensure information is up-to-date and complete; handle customer inquiries related to account information and updates.
• Customer Communication: Communicate with customers to provide information about products, services, and order status; respond to inquiries and resolve issues promptly and professionally; send out communications regarding invoices, payment reminders, and other relevant updates.
• Problem Resolution: Identify and address customer concerns, collaborate with other departments as needed; investigate and resolve billing discrepancies or disputes; ensure a high level of customer satisfaction through effective problem resolution.
• Compliance and Documentation: Ensure compliance with company policies and procedures in customer interactions; maintain accurate and organized records of customer communications; read and understand internal procedures to apply them to the certification process.

Education

High School Diploma/GED in Business Administration or Finance Management.

Qualifications

• Minimum of 3 years of experience in customer service or a related administrative role.
• Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Proven ability to handle customer inquiries professionally and resolve issues efficiently.
• Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
• Ability to multitask and manage priorities in a fast-paced business environment.
• Knowing Salesforce as a work tool is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
• A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.

Competencies

• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone\'s opinions into account and remain open to diversity
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• MANAGE EMOTIONS - Recognise one\'s and other\'s emotions and express and regulate one\'s reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• BUILD NETWORK - Forge trust relationships across departments and outside the organization
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraints
• ADDRESS THE WAY - Have a big picture of different situations and interpret it in a forward-looking way
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

About RINA

RINA is a multinational company providing services in energy, marine, certification, infrastructure & mobility, industry, research & development. Our business model covers the full process of project development, from concept to completion.

Equal Opportunity

At RINA, we endeavor to create a work environment where every person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are compliant with Italian Law n. 68/99.