Key Account Manager

Key responsibilities of the role include:

• Work with Retail Solutions, Aftermarket, Operations, Finance, FBS, CEO & Commercial Teams to ensure effective implementation of account plans, opportunity plans, and programs.
• Collaborate with Customer Stakeholders to deliver all key program metrics.
• Harmonize Customer requirements, supervise responses to Customer tenders, and quotations for cross-national opportunities.
• Focus on and improve E2E supply chain to ensure product demand timelines are met, increasing customer confidence.
• Provide Implementation Forecasts and planning numbers for successful program delivery.
• Build strong customer relationships and a service ethic to develop a competitive advantage within the customer organization.
• Analyze Monthly reports to identify improvement opportunities, minimize unfavorable cost trends, and present findings to the Contract Steering Committee.
• Analyze program performance statistics and resolve issues with internal and external stakeholders.
• Achieve high levels of customer satisfaction.

Education / Achievements

• A proven track record in successful business development from conception to implementation and operations.
• Tertiary qualifications in Commerce, Marketing, Accounting, Engineering, or Business.

Experience / Knowledge

• Sales experience including negotiation with major commercial accounts.
• Thorough knowledge of Commercial markets.

Specific Skills

• Program Management Experience

Company Specific Competencies

• Time management & personal organization
• Ability to manage twice the productivity and workload compared to many cultures.
• Work with urgency and focus on critical tasks.
• Constant self-improvement and organizational development.
• Prioritize the 'critical few' and balance strategic and tactical execution.
• Manage by facts, access data, and focus on results.
• Delegate effectively while maintaining oversight.
• Create followership by supporting team success and leadership development.
• Hire, develop, and build the future organization.

Role Specific Competencies

• Innovative thinker capable of developing and implementing complex proposals and programs.
• High-level customer relationship and negotiation skills.
• Effective problem-solving skills with sound judgment and ingenuity.
• Excellent presentation, oral, and written communication skills in Italian and English.
• Self-motivated, proactive, and able to operate independently.
• Flexible, adaptable, and willing to travel regularly.