Order Management (French Speaking)

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Unox
Order Management (French Speaking) #15931
Campodarsego, Padova, Italy
Full‑Time
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Customer Experience

Unox, market leader in the production of high‑end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for a Back Office Employee to join the Customer Experience, Resellers and Distributors team at Unox SpA.

Main responsibilities

• Ensure the accurate and timely issuance of various documents related to the Back Office process.
• Develop and update operating procedures and guidelines related to the Back Office process.
• Plan tasks and activities to achieve customer service performance indicators.
• Handle customer inquiries via phone, email and fax.
• Work with the Finance department to solve problems related to invoices and payments.
• Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
• Accurately maintain customer database, master records, and sales contract files.

Requirements

• High school Diploma or graduate degree in Administration/Economics/Languages.
• Excellent knowledge of French and English.
• Customer service orientation.
• Proven problem‑solving, analytical and decision‑making skills.
• Entry‑Level (<2 years)

What Unox offers

• Flexible Working Hours
• Paid time off & overtime
• Company canteen
• Personal and family welfare
• Pension & retirement plans
• Mentorship & coaching
• Diversity & inclusion policies
• Team building activities

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.