Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and escal...