Back-Office Analyst (KYC/KYB) - Fixed Term (3/6 months) Milan, Italy

Overview

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. Make it happen, play as a team, stay curious, focus on customer.

The Mission / The role

We are looking for a Back-Office Analyst (KYC/KYB) to join our team, responsible for verifying the information provided by merchants and end customers during the onboarding process for our European markets. This role involves reviewing and validating KYC or KYB documents, ensuring compliance with regulatory requirements, and ensuring that all data is accurate and complete. The Back-Office Analyst will collaborate with internal teams to resolve any discrepancies and help streamline the onboarding process, contributing to a smooth and compliant merchant and customer integration.

Key Responsibilities

• Reading, analysing and processing the KYC or KYB documents sent by the customers and the merchants
• Reviewing KYC or KYB information collected and approve or reject the customer or the merchant if something goes wrong
• Analysing and documenting financial issues or problems;
• Conducting day-to-day administrative tasks related to the process accurately and timely, by communicating with colleagues and/or Sales/Legal Dept to avoid any breaches to internal rules and unnecessary delays.
• Communicating useful insights and potential improvements to the team

Requirements

• Fluent in Italian and English
• Knowledge of additional languages (e.g. French, Spanish) is a real plus
• Detail-oriented, organized and able to work independently
• Experience in document verification and due diligence systems

Hiring process

• A quick chat with one of our Talent Acquisition team members
• A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
• A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
• A final chat with Simone Mancini (our CEO) to see if you’ll fit into our culture

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Notes: Only candidates legally eligible to work in Italy will be considered as we do not provide sponsorship. Are you currently legally able to work in Italy?