Data Center Technical Support Technician，Data Center Operations, Data Center Ops (DCO)

Data Center Technical Support Technician, Data Center Operations, Data Center Ops (DCO)

Job ID: 3132122 | Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Technician provides technical support to designs, installs & maintains the large Cloud Computing Infrastructure in our Data Centers. We are looking for skilled Data Center Technical Support Technicians with a passion for technology to help us expand the support of DC infrastructure operation to the next level. The data centers to be supported are large‑scale high‑density centers where you will be working on changing the face of Cloud technology. Hired candidates need to work in Zhongwei city of the Ningxia Hui Autonomous Region.

Key job responsibilities

• Problem solving, primary point of contact for all systems and network hardware problems.
• Maintain a high level of system reliability by prioritizing and resolving issues efficiently.
• Troubleshoot technical issues on various platforms ranging from systems to networking.
• Remediation of physical layer outages, hardware diagnostics and replacement.
• Meet on call requirements and response during shift rotations.
• Support installation of server racks in line with internal SLAs.
• Data Center Technical Support point of contact for all High Severity issues.
• Meet SLAs for internal customer uptime.
• Supporting operating partners to interact with third party vendors & contractors.
• Contribute ideas to improve operational efficiency.
• Project Management, deliver small to mid-scale projects including the support of Data Center rollout.
• Participate in team meetings for metric analysis and project status updates.
• Share knowledge with other technical staff on the best practices related to all service owner issues, and write and enhance technical and operational processes and procedures.

About the team

Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust Amazon Web Services’ robust suite of products and services to power their businesses.

Amazon Web Services values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• Bachelor's degree.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: November 18, 2025 (Updated 21 minutes ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.