Technical Support Engineer
Overview
The Cynet support team provides expert technical support for Italian-based and worldwide clients and is responsible for:
- Installation, configuration, and fine-tuning Cynet products remote and on-site.
- Working with customers to ensure full deployment and support.
- Create supporting documentation and knowledge base for customers.
- Providing formal remote and on-site training with on-the-job training to Cynet customers.
- Providing Tier2 support – including in-depth investigations and providing workarounds to various problems while meeting SLAs.
- Working closely with the SoC, R&D teams to ensure quick resolution.
- Understanding customer needs and helps to shape the Cynet product.
Responsibilities
- Installation, configuration, and fine-tuning Cynet products remote and on-site.
- Working with customers to ensure full deployment and support.
- Create supporting documentation and knowledge base for customers.
- Providing formal remote and on-site training with on-the-job training to Cynet customers.
- Providing Tier2 support – including in-depth investigations and providing workarounds to various problems while meeting SLAs.
- Working closely with the SoC, R&D teams to ensure quick resolution.
- Understanding customer needs and helps to shape the Cynet product.
Requirements
- Thorough knowledge of Microsoft Windows operating system and server platforms with an emphasis on Windows Server.
- Good knowledge of Linux distribution and or Mac.
- Excellent communication skills and a passion for providing top-notch service. (written and verbal)
- Strong technical troubleshooting and problem-solving skills.
- Experience with Networking protocols & Networking tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
- Excellent problem-solving.
- Team player.
- Multi-tasking.
- Ability to work under pressure
- Proficiency in Italian is required
- Strong fluency in the English language (written and verbal)
Nice to have
- Familiarity with the cybersecurity domain.
- Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.
- Experience working with SCCM, SIEM, and other assets management solutions.
- Experience with Databases, ELK & SQL queries
About Us
Cynet is a technology-oriented company continuously looking for new ways to innovate the Cybersecurity world. Our main priority is to defend our customers from any harm in the vast digital ocean. But Cynet is more than just a product, we are a family. We value each one of our members and their inputs. Cynet is a place where your work will have a direct impact on the way we service our customers.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Information Technology
- Industries: Computer and Network Security
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