SAP BASIS & HANA Account Manager - Italian Speaker

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We specialize in Digital, Engineering, and Cloud services, driving progress through industry-leading capabilities.

Our diverse, creative, and passionate team strives for excellence and personal growth. We are looking for a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Coordinate overall service and project delivery according to scope, budget, and milestones.
• Assist in de-escalating critical customer situations.
• Collaborate with Major Incident Management, SAP Customer Office teams, and SAP Product Support.
• Participate in customer release and maintenance activities.
• Support customers throughout their lifecycle within SAP Enterprise.
• Execute and support problem management and continuous improvement.
• Liaise with SAP stakeholders to ensure customer success.
• Review account status and analyze if transition to another team is needed due to growth.
• Ensure systematic onboarding of associates through mandatory training documentation.
• Enable continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise, including hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS / DB).
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Language skills: Italian (C2 or native), English (B2 or above).
• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud experience in solution management, consulting, or delivery.

Why Us

• Join a rapidly growing global company with offices in over 50 countries and 225,000 employees.
• Work in a diverse environment with 165 nationalities.
• Enjoy a virtual-first work setting promoting work-life balance and flexibility.
• Benefit from growth opportunities, learning, and career development.
• Receive comprehensive benefits and recognition in a positive workplace.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, nationality, or other protected classifications, in accordance with applicable laws.