HR Operations Specialist Italy, DACH & RN

What you will do :

Working closely with the business under the supervision of a Senior HR Operations Manager, you will play a key role in supporting our People operations and helping make TheFork an exceptional place to work. This role requires a strong service mindset, high levels of rigour and organisation, adaptability, and an interest in solving complex operational challenges.

• Provide day-to-day HR operational support to HR Business Partners, managers and employees across Italy, DACH, and the Northern region (UK, Netherlands and Sweden)
• Manage core HR administration activities, including employee onboarding, benefits administration, and handling employee queries through our Ticketing system (ServiceNow).
• Support HR data management and reporting, ensuring accuracy and consistency across HR systems (Workday, benefit portals).
• Prepare variable data for payroll processing in close collaboration with Payroll CoE.
• Act as a reliable point of contact for employee inquiries, ensuring timely, clear, and professional responses.
• Contribute to cross-functional HR projects and initiatives aimed at improving HR processes and ways of working.
• Support HRIS improvements and system updates in coordination with internal stakeholders.
• Collaborate closely with teams such as Talent Acquisition, Payroll, Benefits, Accounting, OfficeX, and IT to ensure smooth and compliant HR operations.

Who you are :

You Must Meet These Critical Qualifications

• Proven experience in HR Service Delivery, HR Operations, or People Administration within an international or fast-paced environment.
• Fluent in Italian and English (C1+).
• Educational background in HR, Business Administration, or a related field, or equivalent practical experience.
• Hands-on experience supporting core HR processes, including onboarding and offboarding, contract administration, and employee data management.
• Meticulous and detail-oriented, with strong written and verbal communication skills.
• Confident user of Excel and Google Workspace tools.
• Open-minded and adaptable, with a practical, solution-oriented approach.

You Can Impress With These Additions

• Experience with Workday and case management or ticketing systems.
• Exposure to shared service or centre-of-excellence models.
• Interest in process improvement and operational efficiency.

What we offer you :

😄 An awesome team

🏠 A temporary contract

⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary

🍕 Lunch vouchers available for each working day

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment

🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

🍴 Amazing offices with dining, coffee points and leisure area

🎤 Team building events