Service Manager Maritime (Paris/Turin/London)

Service Manager Maritime (Paris/Turin/London)

Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world.

With Eutelsat You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment.

Job Overview

We are looking for an enthusiastic and skilled Service Manager to join our team and play a critical role in managing the relationship with key partners of our connectivity services, fostering expansion and trust.

Who You Are:

• You’re an experienced professional with a solid background in Satellite & Telecommunications and a passion for delivering exceptional customer service.
• You thrive in a fast-paced, technology-driven environment and excel at managing relationships with clients and internal teams.
• You have a strong understanding of service-level agreements (SLAs) and operational processes.
• Your problem-solving skills and attention to detail make you the ideal candidate to ensure seamless management of high-quality services.
• You are eager to become part of an innovative company in the space sector.

What You’ll Do:

• Join Eutelsat OneWeb’s Connectivity Business Unit and become an integral part of the Service Management Team.
• Act as the primary point of contact for key maritime connectivity partners, addressing their concerns and ensuring their satisfaction.
• Manage service escalations, troubleshoot technical issues, and ensure continuous service improvement.
• Identify areas for service enhancement and implement improvement initiatives.
• Build and maintain strong relationships with partners, understanding their evolving needs.
• Develop, produce and present network performance reports that provide a meaningful insight into all contracted services.
• Monitor service performance ensuring key performance indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Mentor our partners on how to gain value from our Digital Products suite.
• Deliver fantastic results and delight our partners through demonstrating value and driving positive customer experience.

What You’ll Need:

• A Master of Engineering or Master of Science in Engineering.
• 5+ years’ professional experience within the Satellite & Telecommunications space, with sound knowledge and practical expertise on different types of connectivity services and network topologies.
• Demonstrated success in creating and developing customer relationship experience and governance frameworks, with excellent communication skills.
• Strong data analytical skills.
• A well-structured mindset with project management capabilities.
• Fluent English, and ideally other languages such as French, Italian, Spanish, Norwegian.

Where You’ll Work:

• Paris, London or Turin.

Eutelsat is an equal opportunities employer and welcomes applications from all qualified candidates.