Studio Guest Experience Lead & CRM Specialist

Responsibilities

• Guest Experience & Front-of-House
  • Welcome guests warmly and guide them through check-ins, studio tours, and class preparation.
  • Maintain a calm, professional, and inviting studio atmosphere at all times.
• Client Relationship Management (CRM)
  • Manage and update client profiles, bookings, and memberships in the CRM system.
  • Support client retention by tracking engagement and following up with members.
  • Ensure accurate data entry and reporting to support management insights.
• Sales & Community Engagement
  • Educate guests about THRIOM services, memberships, and packages with authenticity and enthusiasm.
  • Assist in achieving sales and retention goals by upselling memberships and retail products.
  • Help coordinate community events or activations that strengthen member relationships.
• Operational Support
  • Collaborate with instructors and management to ensure smooth daily operations and class transitions.
  • Maintain the studio’s presentation standards: clean, organized, and aligned with THRIOM’s aesthetic.
  • Assist with administrative tasks such as inventory, scheduling, and supplier coordination.
• Team Collaboration
  • Act as a communication link between clients, instructors, and management.
  • Support internal projects that improve efficiency and client experience.