Area Learning & Development Manager, Rome & Puglia

Overview

The Position

AREA LEARNING & DEVELOPMENT MANAGER, ROME & PUGLIA

Main purpose :

The Learning & Development Manager will deliver, implement, and evaluate corporate trainings & development programs to improve individuals, teams, and the organizational performance of our Hotel de Russie, Hotel de la Ville, Rocco Forte House Rome, Masseria Torre Maizza and the Regional Offices.

Reports to : Area HR Director.

Responsibilities

• Identifies training needs, design and deliver training & development initiatives according to training calendar shared and agreed with HR Director.
• Create relationships with manager, and other Team Members within the properties to better understand and respond to different needs.
• Support to HR Directors and Senior Managers on talent review, development and management.
• Produce training materials for frontal in-house courses when necessary or required.
• Support line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• Support and manage the Departmental Trainers’ development program.
• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan.
• Keep abreast of Guest feedback by monitoring and analysing quality data (e.g. Revinate and LQA results).
• Carry out all other reasonable requests in pursuit of continuous improvement.
• Ensure consistent compliance with operating standards and regulatory requirements.
• Maintain documents and records of all L&D activities.

We offer

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Special events dedicated to our Team Members.

Competencies required

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements

• A minimum of 7 years’ experience in a similar role within the hospitality industry.
• A talent for delivering engaging classroom training for multiple target audiences and animating the Learning community.
• Fluent in English and Italian, both verbal and written.
• Coaching and mentoring skills.
• Previous experience in a similar role.
• Experience in delivering a variety of training material and understanding of different training methods and channels.
• Able to communicate ideas and instructions to staff at all levels in a clear and concise manner.
• Able to plan activities and respect deadlines.
• Strong interpersonal and presentation skills.
• Advanced or proficient level of Microsoft Office skills, Power Point and Excel in particular.
• Availability to travel within the Italian territory.

Workplace

Hotel de Russie, via del Babuino 9, 00187 – Rome.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196 / 03).

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