Senior Solution Development Engineer (Sorter Systems)

Dematic is looking for a talented Senior Solution Development Engineer (Sorter Systems) with a specific focus on Crossbelt Sorter technology to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. This results-oriented role is key to success of Sorter projects globally, involving close collaboration with multiple stakeholders from understanding customer needs to proving onsite guidance and feedback for continuous improvement.

What we offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Key Responsibilities

• Manage the service solution portfolio for Circular Sorter systems
• Prepare quotations for modernization, obsolescence and system expansion projects
• Support Customer Service activities and enhancements for sorter solutions
• Develop project execution timelines and budgets, ensuring alignment with internal and external milestones
• Analyze technical customer requirements and develop solution concepts in cooperation with relevant departments.
• Prepare and implement customer workshops and technical presentations
• Support the preparation of technical drawings and proposal documentation
• Define specifications, request quotations, and support cost calculations
• Provide technical support to sales teams and coordinate involved departments (estimating, layout, electrical, SW, purchasing, PM, simulation, installation, etc.)
• Contribute to the development of new service offerings focused on efficiency, sustainability, and customer experience
• Support to the long-term strategy for Customer Service portfolio development
• Ensure compliance with company quality, safety, and process standards
• Collaborate with global teams to standardize processes and promote best practices

Requirements

• University degree in Industrial, Mechanical, Electrical or Automation Engineering with a focus on logistics (or equivalent qualification)
• Minimum 5 years of experience in similar roles within industrial automation or intralogistics
• In-depth knowledge of sorter system (Customer Service, R&D, Engineering, Installation, Commissioning) and maintenance strategies
• Strong communication skills and ability to work effectively across functions and regions
• Teamwork, adaptability, analytical thinking, and problem-solving skills
• Leadership capability and experience coordinating cross-functional teams
• Constructive conflict management, high level of personal responsibility and assertiveness
• Willingness to travel nationally and internationally
• Proficiency in written and spoken English (additional languages are a plus)