IT Help Desk Technician

About the Role

A forward-thinking company is currently seeking an IT Help Desk Technician to join their internal technical support team. This role is ideal for someone who is detail-oriented, enjoys troubleshooting, and wants to play a key part in ensuring employees have a smooth digital working experience.

Key Responsibilities

• Technical Support — Handle incoming IT service requests and support tickets, providing timely assistance for software, hardware, and connectivity issues. Ensure incidents are documented, tracked, and resolved in alignment with internal service standards.
• Device Setup & Maintenance — Prepare laptops, desktops, and related equipment for new team members. Ensure proper configuration, installation of necessary programs, and secure connection to company systems.
• Peripheral Equipment Management — Install and configure printers, scanners, and other peripherals, troubleshooting any connectivity or functionality issues that arise.
• Collaborative Troubleshooting — Work closely with other IT personnel and departments to identify recurring problems and contribute to long-term solutions.

Candidate Profile

• Legal Eligibility — Must be registered under Law 68/99 (protected categories) and eligible for protected employment placement.
• Education — High school diploma or equivalent, preferably with a focus in IT, electronics, or another technical field.
• Experience — Previous experience in an IT support role is desirable but not mandatory. Entry-level candidates with relevant technical skills will also be considered.
• Soft Skills — Strong organizational abilities and attention to detail; natural problem-solver with a proactive mindset; team player with excellent interpersonal communication; willingness to learn and grow in a structured environment.

What We Offer

• A stable and inclusive work environment where everyone’s contribution is valued.
• Training and support to help you grow your technical knowledge and career path.
• The opportunity to be part of a supportive and collaborative IT department.
• Standard working hours with work-life balance in mind.

Apply Today

If you are looking for a role where you can contribute meaningfully, build your skills, and be part of a professional and respectful work culture, we encourage you to apply.