Service Life.net & Technical Call Center Operator

Overview

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are looking for Service Life.net & Technical Call Center Operator to join our team in Castel Guelfo (BO), Italy.

Responsibilities

• Provide a consistent and reliable response to all customer equipment failures and undertake the routine administration of the LIFE.NET System and Technical Call Center activities.
• Monitor the Life.NET system on a continuous basis as defined by the LIFE.NET duty rota.
• Respond to all warning and alarm conditions logged on LIFE.NET.
• Receive emergency calls from customers with faulty equipment and respond in a professional manner.
• Technically evaluate all fault calls as received and dispatch service engineers where necessary.
• Verify the communication status of each UPS on LIFE.NET daily and take appropriate action where communication has failed.
• Routine administration of the LIFE database (e.g., loading new equipment, updating records) and log all fault calls.
• Create and verify monthly activity reports on LIFE.NET for each customer.
• Ensure total discipline in the use of the ERP system and Wireless Field Service.
• Collaborate with department supervisors, sales staff and managers on day-to-day operational duties.
• Ensure that all ISO 9001:2000 agreed processes are followed.
• Ensure compliance with Export/Import, EU Arrivals and Despatching, and Supply Chain Security requirements as part of the Company International Trade Compliance Regulation program.

What will make you successful?

• Diploma in Electrical or Electronic Engineering.
• Fluent in English (written and verbal) – considered an advantage.
• Customer service skills/background.
• Experience in monitoring – considered an advantage.
• Technical knowledge of UPS systems is an advantage; full training will be given.
• Excellent written and verbal communication.
• Excellent organizational and time management skills.
• Flexibility and ability to work with potentially critical situations and stress.
• Self-motivated with a positive attitude.
• Ability to interface with various departments and personnel.
• Good knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

If YOU are the person we are looking for, feel free to apply and let\'s start drafting your future career in a healthy and growing environment!

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

Core Principles

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Behaviors

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development