Front Office Agent

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As Front Office Agent, you will take part in daily Front Office operations and work with customers and guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Agent is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities

• Ensure accurate and efficient running of reception including check‑in/out procedures
• Respond to guest queries in a timely and efficient manner
• Keep the Front Office Manager and Reception Supervisors fully aware of relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Apply proper procedures for accepting foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Answer switchboard calls, as required
• Ensure all guest deliveries and messages are received effectively and efficiently
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Follow and adhere to company brand standards when working with front‑of‑house equipment and property management systems
• Attend appropriate training courses, when required
• Assist other departments wherever necessary and maintain good working relationships with team members

Qualifications

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Knowledge of the OnQ System

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. We are dedicated to continuing our tradition of exceptional guest experiences across our global brands.

Work Locations

Hilton Rome Eur La Lama

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Hospitality

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