Vendor Consultant, Italian, AVS-NOP

Overview

Amazon is the most customer-centric company. In the light of this, the company offers to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. The Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. The Vendor Consultant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. The role involves engaging directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. The VC will conceive, create and analyze a wide range of data to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. The role also covers strategic and operational aspects of the vendor’s business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. The Vendor Consultant will focus on the strategic and operational aspects of managing the customer relationships with our vendors.

Key responsibilities

• Success will be measured by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience.
• Partner with the Retail (AVS) Team to manage vendor relationships by championing the vendor’s needs at Amazon.
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage toward a growth plan for the vendors.
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
• Conduct deep analysis on issues for the vendors and develop recommendations and action plans based on data to improve the vendor experience.
• Provide thought leadership around planning, roadmaps and execution.
• Establish long-term partnerships with key vendor partners for the group of vendors handled.
• Support the launches of new programs and features.
• Conduct regular Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with the vendors, highlighting business metric performance and building action plans.
• Metric influencing (ability to understand a metric and create realistic forecasts, take calculated risks, and react quickly with new action plans).

Basic Qualifications

• B2 Certification minimum (Italian)
• 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, or supply chain
• 2+ years of experience interacting with customers/stakeholders
• 1+ years of program or project management experience
• Experience using data to influence business decisions
• Knowledge of advanced Excel (array and statistical formulas)
• Excellent business communication and interpersonal skills
• Ability to work independently and in a team environment
• Fast learner and ability to deal with ambiguity

Preferred Qualifications

• Knowledge of macros and data analytics
• Ability to drive process or procedure improvements
• Knowledge of tools such as SharePoint, SIM-ticketing and project management tools, as well as experience using scripts

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