Field Service Engineer / Technical Support

Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.

Summary : As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure smooth operation of Afimilk products, troubleshoot any issues, and provide training on system use. The role requires a strong background in technical problem-solving skills, and a customer-oriented approach. Experience with agricultural or dairy farming equipment is an advantage, but not required.

This is a hands-on position with frequent travel to farm locations. Afimilk offers competitive salaries, professional growth opportunities, and the chance to work with state-of-the-art technology that’s transforming the dairy industry.

The successful applicant for the position of Synergy system Technical Support will be required to :

• Provide Tier 2 remote and onsite technical support within the CZ Republic area and, from time to time, other EU locations.
• The position will require extensive travel.
• Participate in Global Support team training and seminars overseas.

Responsibilities :

• Provide remote & onsite support according to EU support manager.
• Proactive monitoring of system performance (remote & onsite).
• Provide technical training and information updates to Afimilk dealer technicians.
• Collaborate with dealers and the Afimilk sales team to maximize sales opportunities.
• Support activity reporting in the Afimilk CRM system.
• Escalate to Tier 3 following the SLA defined by HQ.
• Provide technical support to customers outside of North Italy when needed.
• Receive full responsibility for Synergy technical support within 6 months from the start of onboarding.