Customer Support Engineer

Customer Service Engineer – North of Italy (Lombardia)

Location: Preferably based in Lombardia

Contract: Full-time, permanent, company car

At PerkinElmer, we empower scientists, researchers, and engineers to make the world healthier and safer. We are now looking for a proactive and technically skilled Customer Service Engineer to support our customers across Northern Italy. If you love solving problems, working closely with people, and making scientific instruments perform at their best, this could be your next challenge.

What You Will Do

Installation, Support & Troubleshooting

• Perform on‑site installation, maintenance, qualification, and repair of laboratory instrumentation
• Diagnose and resolve hardware/software issues, ensuring timely and effective support
• Conduct software and firmware updates maintaining thorough documentation of all interventions
• Deliver hands‑on training to users and ensure they can operate systems confidently

Customer Relationship & Communication

• Act as a trusted technical partner to customers, ensuring their satisfaction and system performance
• Maintain clear and regular communication, offering guidance and updates throughout service engagements
• Work closely with internal teams and vendors to solve complex technical issues and align on customer needs

Service Development & Collaboration

• Support the launch of new instruments and services, ensuring successful adoption in the field
• Collaborate with the sales team to identify opportunities for upgrades, consumables, or additional services
• Represent PerkinElmer’s quality standards and service excellence in every customer interaction

Continuous Learning & Growth

• Engage in ongoing training and certification programs to deepen your product knowledge
• Stay updated on the latest technologies and best practices in instrumentation and laboratory support

What We’re Looking For

• Bachelor’s degree in Chemistry, Physics, Electronics, or equivalent technical experience
• Minimum 3–5 years of experience in technical support, field service, or lab instrumentation
• Experience with LC, ICP‑OES, or similar analytical instruments is highly valued
• Previous work in laboratory settings (pharma, academia, clinical, research) is a strong plus
• Strong problem‑solving mindset and autonomy in field operations
• Solid communication skills and customer‑facing attitude
• Professional level of English (written and spoken)
• Computer proficiency (Word, Excel, PowerPoint, Internet) familiarity with CRM (e.g. ServiceMax) systems is a plus
• Willingness to travel frequently across neighboring areas

At PerkinElmer, we empower scientists, researchers, and healthcare professionals to push boundaries and improve lives.

If you’re passionate about science and driven by results, we’d love to hear from you!