Social Media & Community Manager
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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.
Community Manager (Italiano fluente)
Type: permanent, full‑time
Location: Rome (hybrid with 3 days per week from the office)
About The Role
As our Community Manager, you’ll be the voice behind some of the UK and Europe’s most beloved nostalgic food brands – the household names people grew up with and still reach for today! From shaping the online personality of our brands to sparking conversations that bring fans together, you’ll play a key role in keeping our communities thriving. You’ll manage day‑to‑day engagement across social channels – jumping into real‑time conversations, responding to fans, and turning followers into brand advocates.
Working closely with creators and influencers, you’ll help ensure our content feels fresh, authentic, and true to our brand values across every market. If you love being at the heart of what’s trending, know how to turn comments into conversations, and want to champion brands people genuinely love – this is your moment to shine!
What You Will Be Doing
- Monitor and respond to comments, messages, and mentions across social platforms, being the authentic voice the community recognizes and trusts.
- Foster positive conversations and manage brand reputation through timely, genuine responses.
- Escalate sensitive issues to relevant teams and ensure resolution.
- Ideate and develop social‑first content that taps into cultural moments, trending formats, and community insights.
- Collaborate with content creators and social strategists to align community engagement with campaign goals.
- Identify user‑generated content opportunities and amplify brand advocates.
- Explore AI tools for automated responses and sentiment analysis while maintaining human authenticity.
- Use predictive analytics to anticipate community needs and engagement opportunities.
What You Need To Be Great In This Role
- 2‑4 years of experience in community management or social media roles, ideally within FMCG or multi‑brand environments.
- Strong knowledge of social platforms, engagement best practices, and brand safety guidelines.
- Familiarity with social listening tools and AI‑driven engagement solutions.
- Excellent written communication skills and ability to adapt tone across brands and markets.
- Strong organizational skills and ability to manage multiple conversations simultaneously.
- Experience working across multiple regions and understanding cultural nuances.
- Ability to collaborate effectively with creative, influencer, and performance teams.
Req ID: 14998
Our Values Shape Everything We Do
- Ambitious to succeed
- Imaginative to push the boundaries of what’s possible
- Inspirational to do groundbreaking work
- Always learning and listening to understand
- Results‑focused to exceed expectations
- Actively pro‑inclusive and anti‑racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.