Merchant Operations Specialist

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Torino
EUR 40.000 - 60.000
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6 giorni fa
Descrizione del lavoro

About OSL

OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a Merchant Operations Specialist / Manager to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments.

Key Responsibilities

  • Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization.
  • Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale.
  • Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution.

Who We Are Looking For

  • 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry.
  • Proven ability to build, optimize, and manage complex operational processes (SOPs).
  • Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance