Assistant Manager

Join to apply for the Assistant Manager role at Mulberry England.

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification, demonstrating our commitment to impact on people and the planet.

At Mulberry, our Assistant Managers are called “People and Experience Leaders” because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others.

Responsibilities

• Partner with your Store Leader to develop the best team:
  • Support in creating a high‑performing team where diversity is embraced and every person feels belonging.
  • Encourage discussions and invite ideas and different perspectives to drive creativity and collaboration.
  • Create a culture that embraces feedback; give praise, share successes, coach and challenge.
• Always be customer focused:
  • Nurture a welcoming and fun environment for customers and team.
  • Commit to delivering an engaging and memorable customer experience and inspire your team to do the same.
  • Develop and maintain key customer relationships using in‑store CRM tools to support you and your team.
• Collaborate with your Store Leader to be commercial:
  • Continually demonstrate a commitment to driving your business.
  • Collaborate and build key relationships to accelerate store growth.
  • Demonstrate expert market awareness and use analysis to maximise trading opportunities.
  • Lead and deliver operational excellence, showing respect and consideration for people, product and environment.

Qualifications & Traits

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and community‑oriented spirit.
• Support Mulberry to deliver an inclusive culture, behaving in an open‑minded and respectful way and acknowledging that views are not always shared.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp, we are committed to using business for good; you will incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity and Community.
• Foster a culture where diversity is celebrated and every individual feels valued, respected and included; champion equity, empathy and understanding in all interactions.

Seniority Level

• Mid‑Senior Level

Employment Type

• Full‑time

Job Function

• Management, Sales and Customer Service
• Industries: Retail Luxury Goods, Jewelry and Retail

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.