Training Manager - Italy, Luxury Timepieces

Overview

For our iconic client, a leading brand in the luxury Watch sector, we are currently searching for a dynamic Sales Trainer, to take the lead of the new Training department, the aim of which is to train and coach boutique sales staff throughout the Retail network in (northern) Italy.

Responsibilities

• Adapt and promote the Brand training programs across the Italian Retail operations, acting as a business partner with the Sales and Marketing teams
• Alongside HQ Training teams, develop training and coaching programs using the appropriate tools (client experience, sales techniques, product & know-how training, history, and Maison DNA)
• Build a Retail training path to support the direct distribution and guide the development of the retail sales associates
• Set-up a dedicated coaching program for top stores and POS
• Support top management on training needs, linked to business priorities
• Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities in order to develop the sell-out
• Pilot Mystery Shopping waves in liaison with the sales teams : develop Retail excellence (sales ceremony, client experience, CRM activity, etc.) alongside the store managers
• Follow-up and reporting of the training activities (ROI, e-learning tool) with an emphasis on continuous improvement

Profile / Qualifications

• You have a university degree and min. 5 years of field Retail experience (sales, boutique supervision, training)
• You have min. 3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented)
• You have knowledge in Watchmaking from either work experience or passion for the domain (collector)
• You are fluent in Italian and English
• You have a global vision & understanding of the business across the retail network
• You have a proven ability to prioritize, organize and manage multiple projects simultaneously
• You can work well with others as well as independently, with mínimal supervision
• You have a solid expertise with the entire Ms Office Suite
• You have outstanding written, verbal communication and presentation skills
• You are able to travel 50-70% or your work time
• You have a good sense of humor, are charismatic and highly enthusiastic