Client Advisor Leccio Outlet - Fixed Term Contract

Overview

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Responsibilities

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and Experience

• Ability to build long-term, successful relationships with all types of clients around the world.
• Experience as a Client Advisor, ideally with a background in the luxury industry and an affinity for ready-to-wear fashion.
• Excellent communication.
• Proactive in driving commercial performance.
• Skilled at cross-selling across all product categories.
• Versatile, with a passion for challenges.
• Italian, English and Chinese are mandatory.