Selling Partner Associate (with English and French), Vendor SP- Support

Selling Partner Associate (with English and French), Vendor SP- Support

Job ID: 3083070 | Amazon Ireland Support Services Limited

Overview

This is a virtual home-based role in Ireland. The Selling Partner Support team helps third-party Sellers & Vendors sell their products on the Amazon marketplace. Associates act as the first point of contact for Sellers and Vendors, providing complete, accurate, and customer-friendly responses via phone, email, and chat in a contact center environment.

Responsibilities

• Support Selling Partner inquiries to resolve issues via three channels: Phone, Email, and Chat.
• Manage high volumes of inbound and outbound calls, emails, and chats in a timely manner.
• Identify customers’ needs, clarify information, research issues, and provide solutions.
• Demonstrate Amazon’s Leadership Principles for Customer Obsession by delivering empathetic, per-contact customer care.
• Build sustainable relationships by going the extra mile and engaging customers.
• Meet productivity and quality targets and metrics; collaborate with internal teams.
• Document all Selling Partner interactions according to standard operating procedures.
• Troubleshoot and provide product guidance and support to Amazon Sellers and Vendors.
• Attend regular training sessions to learn product details and key selling points.
• Participate in other duties and special projects as directed by management according to skills and experience.

About the team

Join our Amazon family in Ireland. Benefits and culture include:

• Diverse, multicultural, global team and opportunities to engage with Amazon communities
• Paths for career growth and leadership development
• Private Healthcare Plan
• Before employment start, must have high-speed internet (up to 5 Mb download, 1 Mb upload) and a suitable home office setup compliant with Amazon’s virtual contact center policy

Basic Qualifications

• Proficiency (C1/C2 level) in English and in the second language specified in the job title
• Previous experience in a customer service environment
• Technical skills: intermediate proficiency with Windows, Word, Outlook, Excel; comfortable using online collaboration tools

Preferred Qualifications

• Excellent verbal and written communication; ability to guide customers through steps via phone and email
• Strong listening skills with empathy and willingness to help
• Experience in a contact center (preferred)
• Ability to work in a fast-paced, high-volume environment; adaptable to change
• Performance-driven with high productivity and quality standards
• Strong customer focus; positive and cooperative team player
• Multitasking: handle phone, chat, and email concurrently
• Clear, professional communication; comfortable providing live support in English and other languages named in the role
• Ability to troubleshoot, research, and translate technical/procedural instructions for customers
• Self-motivated, eager to learn, with a strong sense of urgency
• Ability to identify and drive process improvements

Legal and Privacy

Amazon is an equal opportunities employer and does not discriminate on protected status. For privacy details, see Amazon’s Privacy Notice. If accommodations are needed during the application or onboarding process, visit Amazon’s accommodations information.

Posted: November 27, 2024 | Posted: March 7, 2025 | Posted: May 16, 2025