SAP BASIS & HANA Account Manager - Italian Speaker

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we are committed to helping our employees grow and succeed.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

The Digital Customer Engagement Manager will:

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Manage service and project delivery according to scope, budget, and milestones.
• Assist in de-escalations of critical customer issues.
• Collaborate with Major Incident Management and SAP teams to support critical situations.
• Participate in customer release and maintenance activities.
• Support customers' technical requirements throughout their lifecycle within SAP.
• Execute and support problem management and continuous improvement.
• Coordinate with SAP stakeholders to ensure customer success.
• Review account status and analyze needs for transition based on growth.
• Ensure systematic onboarding and continuous knowledge transfer sessions.

Qualifications & Experience

Required technical skills include:

• Minimum 5 years of SAP Basis experience, with strong expertise in HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS / DB).
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Language skills: Italian (C2 or Native), English (B2+).

Work experience should include:

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud experience through solution management, consulting, or delivery.

Why Us

We are a rapidly growing global company with offices in over 50 countries and 225,000 employees. We value diversity, offer a virtual-first work environment, and invest in your growth through learning and career development. Our benefits are comprehensive, and we are recognized as a great place to work in multiple countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected characteristics, in accordance with applicable laws.