Account Executive

Job Title: Account Executive
Salary: €35,000 - €40,000 gross per annum based on experience + bonus
Location: Milan, Italy
Immediate Start

An international hospitality organization is seeking an Account Executive to oversee and support a portfolio of 30–40 hotels across Southern Europe. The role is focused on maximizing partner satisfaction, strengthening day-to-day relationships, providing technical guidance, and ensuring profitability across multiple distribution channels. This position is suited for a candidate who combines hospitality knowledge with strong technical and account management skills.

The ideal candidate is proactive, detail-oriented, and customer-focused, with a strong ability to balance operational support and relationship management. They will thrive in a fast-paced, international environment and be able to collaborate across multiple internal departments.

Key Responsibilities

• Be the main point of contact for 30–40 hotels in the region.
• Build and maintain strong, long-term partner relationships.
• Provide proactive support to maximize satisfaction and retention.
• Support the wider portfolio with administrative tasks, including commission claims, RFPs, and group inquiries.
• Coordinate onboarding and system set-ups for new hotel partners.
• Troubleshoot technical issues in collaboration with internal tech teams.
• Train hotel staff on distribution tools and updates.
• Conduct regular check-ins to identify opportunities and challenges.
• Advise partners on best practices to enhance performance and visibility.
• Maintain accurate CRM data and account records.
• Deliver personalized, high-touch support to partner hotels.
• Act as a trusted advisor, providing insights that drive results.
• Manage inquiries and escalations promptly and effectively.

Qualifications

• 3+ years of experience in account management, client services, or hotel operations.
• Familiarity with hospitality systems (CRS, PMS, channel managers) strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently, prioritize effectively, and manage multiple accounts.
• Fluency in English and Italian required; additional European languages preferred.
• Willingness to travel (20–30% of the time).

We are an equal opportunities employer and welcome applications from all qualified candidates.