Facility Operations Center Technical Team Lead, ADC InfraOps FOC

Facility Operations Center Technical Team Lead, ADC InfraOps FOC

Job ID: 3027543 | Amazon Data Services, Inc.

At Amazon, we’re working to be the most customer‑centric company on Earth! Amazon is a place where builders can build. We hire the world’s brightest minds and offer them an environment where they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations Organization is looking for an individual with proven skills to help support our Facility Operations Center (FOC). The FOC is responsible for 24/7 monitoring of the data center’s physical infrastructure, ensuring that the customer experience is optimal and gratifying through consistency, reliability, and attention to detail.

As a Technical Team Lead, you will ensure that the FOC team operates at peak efficiency. Your responsibilities include auditing and refining day‑to‑day processes and event response; conducting data‑center infrastructure training and drills; providing on‑call event support; analyzing data and alarms; writing reports; conducting assessments; and serving as the FOC expert technical resource for data‑center critical infrastructure, operations, and controls systems across various data‑center designs.

The position requires that the selected candidate be a U.S. citizen and currently possess an active Top Secret security clearance with SCI eligibility. After start, you must obtain and maintain an active TS/SCI clearance with polygraph or commensurate clearance for each government agency for which you perform AWS work.

Key Job Responsibilities

• Oversee the day‑to‑day use and operation of our data center systems monitoring platform.
• Understand the scope, impact, and expected alarms of planned work at the data centers.
• Operate independently with limited direct management.
• Act as an escalation point for FOC engineers and participate in an on‑call rotation.
• Perform alarm analysis and trending during planned and unplanned activities.
• Complete audits on planned and emergency work.
• Provide consistent training and guidance to FOC engineers.
• Refine existing processes and create new standard processes for FOC engineers and Team Leads.
• Communicate complex technical information to a non‑technical audience.
• Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.
• Drive projects with moderate complexity.
• Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities.
• Establish performance benchmarks and conduct audits to drive effectiveness.
• Subject matter expert for data center infrastructure.
• Work outside normal business hours to support the 24/7 operation of the FOC.
• Some travel required.

Basic Qualifications

• Current, active U.S. Government Security Clearance of Top Secret with SCI eligibility or above.
• 3+ years of technical support experience, or a Bachelor’s degree in engineering or equivalent.
• 3+ years with electrical, mechanical, and controls systems and experience documenting technical customer issues.

Preferred Qualifications

• Strong verbal and written communication skills.
• Strong leadership and organizational skills.
• Proven self‑starter.
• Experience troubleshooting and debugging technical systems.
• 3+ years of customer service experience and 3+ years of Microsoft Office products and applications experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.