Business Operations Specialist

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Purpose of the position

We are looking for the person for the newly defined position of Business Operations Specialist, who will oversee key business and financial operations, including credit management, electronic invoicing, and agent administration for Italy and Spain. This role ensures efficient management of processes while maintaining compliance with company policies and regulations. The Specialist will work closely with cross-functional teams to optimize financial performance, support decision-making, and enhance operational efficiency.

In this role you will join our small and highly efficient team in Milan. Being a small team we highly value cooperation and cross-functional support. You will have the opportunity to shape your role and grow within. It is a great chance for a self-starter who already has a good understanding of how commercial teams operate, who likes to work with numbers and is keen on using English and Spanish at work.

Main Accountabilities

• Credit Management
• Define a local credit strategy aligned with company policy and in agreement with local operational functions.
• Manage credit monitoring and payment collections in line with company policies.
• Perform periodic reconciliation of customer accounts to ensure the accuracy and completeness of financial data.
• Manage and resolve payment discrepancies, including sales deductions, to ensure smooth and timely processing of payments.
• Collaborate with the sales team to address any payment-related issues, improve processes, and ensure efficient collections.

• Invoicing / Electronic Invoicing
• Manage and oversee the invoicing process, ensuring compliance with tax regulations and correct transmission of invoices to the Italian SDI (Exchange System).
• Collaborate with customer service team to resolve any issues related to invoice transmission or validation.

• Sales Agents' Administration
• Steer sales agents' commission calculations and ensure the accurate and timely processing of commissions.

• Other Administration Support
• Collaborate with other departments to gather relevant financial data, providing analysis that informs strategic decision-making.
• Extract the information in the different tools, secure the data to support the financial analysis & credit management.

Our Requirements

• Proficiency in Italian, intermediate/advanced level in English, and Spanish knowledge (as a preferred option). A degree in Economics, Finance, Business Administration or a related field.
• At least 3 years of experience in a similar role, ideally in business & finance operations, credit management or administration.
• Advanced MS Excel skills.
• Strong analytical skills and problem solving skills.
• Experience with ERP systems (SAGE as a preferred option) and managing financial data.

Personal Competencies

• Proactive, curious self-starter, able to work independently.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks efficiently.
• Strong interpersonal and communication skills, with the ability to collaborate across teams, different departments and countries.
• Strong team player, demonstrating flexibility and adaptability.