It Supervisor - Splendido, A Belmond Hotel Portofino

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino.

We are proud of our legendary past and continue to visualise our heritage of the future.

Become part of a caring team of professionals striving for excellence.

We are looking for an IT Supervisor, to join our team.

In a modern company, information systems are the beating heart of operations. That’s why efficient and reliable IT services are expected, along with professionals who can listen, understand, and transform needs into concrete solutions. If you’re proactive, detail-oriented, and service-driven, this is your opportunity to join a luxury environment where technology supports excellence.

Main duties and responsibilities

• Manage IT projects assigned by management, ensuring timely and accurate execution
• Provide technical support to users both on-site and remotely, handling IT requests and collaborating with vendors for prompt resolution. When needed, assist hotel guests, delivering professional and customer-focused service
• Monitor and ensure continuity of IT services, intervening directly or coordinating recovery activities with major software providers in compliance with SLAs
• Perform regular checks to ensure security and compliance with company policies
• Install and configure IT assets, working closely with the ICT team to manage standard changes and advanced requests
• Participate in audits of information systems, supporting review and compliance processes
• Oversee seasonal opening and closing activities, including installation, configuration, and verification of workstation connections to ensure full IT operability across departments. At the end of the season, manage the disassembly and removal of equipment
• Diagnose and resolve faults in hardware and audiovisual equipment, including IP phones, smart TVs, IP cameras, and other tech devices, ensuring timely restoration of full functionality
• Configure software and assist users in the use of digital tools
• Apply Belmond Group IT procedures, actively contributing to continuous service improvement
• Prepare an annual report of IT requests from operational departments, assessing priorities, costs, and feasibility
• Perform preventive maintenance on IT equipment

Requirements

• High school with proven experience in the IT sector or a degree in scientific disciplines
• Previous experience in technical support, preferably gained in hospitality or luxury environments
• Excellent command of Windows and MacOS operating systems, as well as key productivity software (Microsoft 365, management tools)
• Strong knowledge of TCP / IP networking, backup systems, IP telephony, and audiovisual equipment
• Familiarity with the architecture and infrastructure of Microsoft Windows environments, including Active Directory and related services
• Ability to independently install, configure, and troubleshoot hardware and software issues
• Excellent written and spoken English, with strong interpersonal skills to collaborate effectively with international team
• Outstanding organizational and coordination abilities, with a proactive approach to autonomous work and meeting deadlines set by management
• Experience and familiarity with Aruba, Ruckus, Verkada, and Avaya networking solutions will be considered a preferential qualification

Other requirements

• Effective communication, emotional intelligence, adaptability;
• Collaboration: be able and willing to work as a team player;
• Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues;
• Global perspective: treat each other with respect and inclusiveness regardless of position, level or background.

Benefits

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, IT Supervisor;
• Start date: February 2026 to End date: December 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;
• Monthly gross salary around 2.100€ + separate payslip for 13°, 14° and TFR;
• Welfare incentive based on quality goals;
• Bus ticket as benefit for the contract period;
• Staff cantine;
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.