Customer Success Manager (M / F / d)

Customer Success Manager (M / F / d) - in Rome

At Speexx, we are building the future of learning - Speexx is the digital coaching platform for language training, business coaching and skills assessment in large international organizations. We use groundbreaking AI and a global network of certified top coaches to help large organizations bring out the best in their people.

Overview

To ensure our customers’ success with the Speexx learning solutions, we are looking for a proactive and enthusiastic Customer Success Manager (CSM) committed to ensuring great customer satisfaction and retention. Equipped with excellent communication and interpersonal skills, the CSM onboards customers, monitors and evaluates global projects and uses technical and analytical skills to drive project success. The CSM solves problems and owns results (and makes proposals for improvement), while maintaining excellent working relationships with our clients and internal stakeholders. The CSM plays a key role in the customer relationship, ensuring that customer accounts grow, and meet long-term goals and business objectives. Also assists in digital transformation processes through language training.

Responsibilities

• Partner with the Key Account Manager (KAM) for assigned accounts to build strong relationships with new customers and ensure an effortless customer experience
• Consult on the implementation of Speexx solutions into clients’ Talent and Learning Platforms, HR Management Systems or Recruiting Tools
• Provide guidance on marketing activities to promote Speexx in the customer’s organisation
• Reliable consulting to drive the use of the language solution in the client company and to achieve related strategic objectives
• Actively collaborate with KAM and internal stakeholders to eliminate risks and identify upselling opportunities to achieve revenue targets
• Advise customers on technical releases and product enhancements

What we look for

• Relevant experience (min. 3 -5 years) in customer success, account management and / or customer care in the SaaS, education or software sector (B2B HR services will be considered as a plus)
• Degree in communications, languages, economics, social sciences, humanities or related studies
• Excellent social and communication skills combined with the ability to build and maintain authentic customer relationships (ideally experience with B2B customers)
• Strong analytical skills
• Good knowledge of MS-Office and demonstrated ability to learn new tools quickly
• Proactive approach to work, high willingness to learn and openness to change
• Desire to make your own contributions in a dynamic, innovative and international environment
• Fluent in Italian and in English

What are the benefits of working at Speexx

• You will be working in a highly international and agile environment with amazing team members from offices and locations around the globe, including Munich, Madrid, Milan, Paris, Sao Paulo and Shanghai
• Flexible Working Hours: We don’t believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility to do your best work in a way that works for you and your team
• Hybrid Office Model: You can choose between 2 options: working fully from our office in Rome or partially from home & the office
• Wellbeing initiatives: Participate in our welfare programs, get psychological support with Stimulus, or get a discount for physiotherapists
• Culture of Learning: Speexx Academy, global Mentoring program, internal workshops or third-party training, and peer exchanges
• Award winning Language Training: Discounts for friends and family on our language training

Rooted in an environment of curiosity and learning, you would be joining a leading company that is proud to be shaping the future of digital learning and is undoubtedly one of the best places to work in the industry!