Customer Care Specialist - Direct Consumer English Native Speaker...

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.

As a Customer Care specialist for the Direct Consumer for the UK (m / f / d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points.

Key Responsibilities

The resource assigned to the role will be responsible for :

• Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
• Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Processing product returns and replacements;
• Collection and management of any complaints and claims;
• Management reported problems and shared them with the various company

Skills & qualifications

• Advanced knowledge of English, both spoken and written. Mother tongue knowledge required
• Fluency in German / French and Italian is considered a plus
• Minimum experience gained in customer service activities
• Time management skills
• Good use of PC. SAP / SALESFORCE knowledge is preferred
• Strong speaking and communication skills
• Ability to listen and empathize
• Problem-solving skills

Mindset and intrapersonal skills

• Service and service-oriented mentality, in particular towards private customers
• Sales aptitude and reliability
• Ability to communicate and present on various channels
• Structured, organized, and able to manage complex processes

Are you curious about our values? Explore them here!

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679 / 2016). The recruitment process is open to candidates of all genders (D.lgs. 198 / 2006).