Event Host (Global Sporting Event) - Italian/English Speaking

Contract

The primary role of an iLUKA Host is to act as an Ambassador representing our Client’s brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events.

Hosts can be deployed in a variety of settings and the focus of the role will vary slightly dependent upon the environment.

This is a contract role from 18th Feb to 23rd Feb 2026.

Key Responsibilities

• Deliver an exceptional hospitality experience to the clients’ guests
• Understand guest touch points and provide a friendly and welcoming meet and greet service
• Be the first point of contact and greet guests on arrival
• Manage and organise guest groups to ensure they are in the right place at the right time
• Accompany guests throughout their journey and deal effectively with any issues or problems that arise to make the experience smooth and enjoyable
• Provide information and assistance to guests at all stages of the programme
• Deliver outstanding customer service and create an environment that is friendly, fun and guest‑focused
• Co‑ordinate guest departures as their experience draws to a close

Specific Responsibilities whilst working in the following environments

Airport

• Act as first point of contact for guests arriving at the airport and provide a friendly and welcoming meet and greet service
• Act as the last point of contact for guest departures
• Manage guest lists
• Ensure a smooth transition through the airport and hand guests over to the transport host teams
• Man the Hospitality Desk to check in guests to the hotel/hospitality programme and provide information and assistance relating to the local area and their specific programme
• Enrich the overall guest experience while in the hotel

Hospitality Venue

• Meet and greet guests in a friendly and welcoming manner
• Ensure the venue is immaculately presented
• Provide assistance to the venue teams as needed
• Support F&B/Lounge team on elements of F&B within the Lounge

Event /Coach

• Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle) or at venues
• Accompany assigned guests on a daily basis throughout their programme
• Manage guest lists
• Meet and greet guests in a friendly and welcoming manner
• Provide information and assistance to guests as required
• Ensure a smooth transition to other host teams on arrival at the destination

Venue/Showcasing

• Manage and organise the safe and efficient flow of guests through the venue
• Manage queue and crowd issues in a safe manner
• Provide information and assistance to guests as required

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise

• Fluent in Italian and English
• Experience using smartphones/tablets
• Highly effective communication and interpersonal skills
• Confidence to manage and engage with groups of people in a variety of settings
• Ability to think on your feet and resolve problems calmly and efficiently
• A desire to deliver the very best levels of customer service
• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing, well organised
• Willing to roll sleeves up and get involved
• Team player
• Self‑motivate

Attributes

• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Willing to roll sleeves up and get involved
• Passionate about sport, hospitality and delivery
• Able to work in a calm, kind and professional manner in a pressured environment
• Ability to prioritise a demanding workload

First name
Last name
Address
Country
Email
Phone
Current company
Resume / CV
Do you currently live in Milan?
Do you hold the right to work in Italy?
Are you bilingual in Italian and English?
What are your current salary expectations?