Customer Success Specialist

Customer Success Specialist

We are currently looking for a new team member to manage customer relationships and ensure a first-class experience.

Main Responsibilities

• Customer Onboarding: Welcome new customers, guide them through our products and services, and ensure they have a clear understanding of the features offered.
• Ongoing Support: Provide continuous support to customers, address any issues or questions, and anticipate their needs to maximize satisfaction.
• Feedback Collection: Gather feedback from customers to continually improve our products and services, acting as a bridge between users and our development team.
• Data Analysis: Utilize data and metrics to assess customer performance and identify opportunities for process improvement.

Requirements

• Proven experience in customer relationship management, preferably in the IT sector.
• Excellent communication and interpersonal skills.
• Proactive problem‑solving ability and the capacity to work independently.
• In-depth knowledge of the products and services offered.
• Familiarity with data analysis tools and the ability to translate data into meaningful actions.
• Results‑oriented and customer‑focused.

Necessary Skills

• Excellent verbal and written communication skills.
• Ability to work in a dynamic environment and adapt quickly to changes.
• Team spirit and the ability to collaborate with various departments.

Economic Offer

We offer a competitive compensation package, commensurate with the candidate's skills and experience. Additionally, we provide the following benefits:

• Flexible Work: Opportunities for flexible work to promote a healthy work‑life balance.
• Continuous Training: Access to training and development programs to constantly improve your skills.

Dynamic Work Environment: A passionate team and a stimulating work environment in the heart of Milan. If you believe you have the necessary skills and experience to excel in this role, please submit your resume and a cover letter. We look forward to welcoming a new member to our customer success team!