CTL-Quick Commerce Last Mile, GSF Prime Now

Overview

At Amazon, we strive to be the most customer-ecentric company on earth. We are seeking Channel Team Leads for our Delivery Center to support IHS operations at DCs and EDSP management, assist the DC manager with performance management, and help drive the operational plan to achieve defined goals. Title: Channel Team Lead

Location: Delhi

Essential Functions

• Account Identification & Acquisition: Market mapping and identification of potential retail stores for time-bound acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Manage and drive growth of channel partners/stores’ business with Amazon. Build and execute a strategic account plan that delivers on key business opportunities.
• Field Visits: Visit targeted stores on a daily/weekly/monthly basis.
• Training: Deliver training and coaching on Amazon processes, products, operating model and SOPs.
• Work with the on-ground network for new product launches and partner with operations and other teams.
• Reporting: Maintain and publish routine reporting on stores’ performance and business with Amazon. Publish recommendations and action plans based on data. Report network health in the assigned territory.
• Team Management: Build and manage a multi-layer team, driving performance through coaching and mentoring. Lead a team of associates to achieve targets.
• Set expectations, provide clear status communications, and manage relationships with acquired/assigned stores for mutual growth.
• Collaborate with stores/channel partners to improve operational aspects of their business to deliver a great delivery experience and increase efficiency.
• Enhance engagement with accounts to improve business and retention.
• Drive stores toward goals (Volume, FTR and other key metrics).
• Handle day-to-day operational escalations and be available to address issues as needed.
• Internal/External stakeholder management.
• Support station operations and/or customer deliveries.

Essential Skills

• Strong leadership capabilities and people management skills
• Ability to work under pressure
• Ability to work in ambiguous situations
• Good communication skills: explain objectives to individuals and the team; listening skills to gain input and commitment
• Strong bias for great customer service and understanding of customer needs/expectations
• High ownership: ensure delivery of changes/solutions/services that fulfill customer needs
• Analytical skills: ability to analyze information, identify key facts, and assess alternatives and risks

Basic Qualifications

• Bachelor’s Degree or MBA
• Preferably from Sales/Telecom background
• Advanced Excel and communication skills
• Operations/People handling skills

Preferred Qualifications

• 2+ years of sales experience

Experience Note

A day in the life: Ability to work in ambiguous situations and maintain strong communication to align team objectives with Delivery Center/Amazon goals. Maintain focus on customer service and ownership of outcomes.

Key job responsibilities: The Ops Manager leads an operation for +20k packages, overseeing On-The-Road execution with Delivery Service Partners and Drivers, leading a team of UTR & OTR TLs and +30 associates, solving complex problems, and ensuring timely and successful Last Mile delivery. Foster a culture of safety and protect service levels while monitoring and improving driver and associate performance.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

EEO Statement Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application and hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.