Customer Service Executive (Travel Industry)

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team.

• Please apply only if you're fluent in English + Italian and have experience in the Travel Industry.
• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.
• Coordinate offline requests with internal departments.
• Handle bookings and cases with last-minute and on-spot challenges to solve problems.
• Receive incoming calls helping travel agents using the platform and managing reservations with special requests.
• Negotiate customer needs with suppliers and individuals, using outgoing calls to find and agree on the best resolutions.
• Be a creative, results-oriented candidate with the ability to handle complicated cases while coordinating with multiple stakeholders.
• Operate multiple online systems simultaneously, providing service to travel agents.
• Responsible for solving operational and administrative cases/tasks from A-Z.

Qualifications:

• Service-oriented persona with high communication skills, fluent in English + Italian.
• Independent, self-motivated, patient, and goal-oriented with problem-solving skills.
• Ability to control and lead multiple tasks, activating all resources to efficiently resolve cases.
• Experience working B2B with travel agents/business professionals in the industry.
• Ability to adapt quickly to new technologies, products/systems, and company procedures.
• Working proficiency in English & French; additional languages are a plus.
• Willingness to work night shifts and/or evening/weekend shifts.
• Ability to work as a Consultant (VAT) is a plus.