Workplace Experience Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The Workplace Experience Ambassador is responsible for delivering exceptional internal and external visitor experiences within our Integrated Facility Management business line on the Amazon account dedicated team. This role ensures the highest standards of engagement through front-of-house and meeting & event services while maintaining presentation quality, administration efficiency, and service delivery excellence across various settings.

Key Responsibilities

Customer Experience & Front of House Services

• Take ownership of internal and external visitor experiences to create positive, memorable interactions
• Deliver core front-of-house services : sign-in, badging, luggage management, lost and found, and deliveries
• Process telephone, email, and in-person queries efficiently
• Greet, assist, and direct candidates, new hires, visitors, and the general public
• Maintain awareness of onsite events to personalize visitor experiences
• Handle helpdesk requests and answer trouble tickets
• Assist IT support with new hire equipment setup

Meeting & Events Management

• Proactively maintain presentation standards and functionality across front-of-house and meeting areas
• Set up meeting and event spaces following team guidelines and EHS considerations
• Monitor meeting environments (furniture, signage, equipment, temperature, consumables)
• Create and maintain booking systems (Outlook, conference room finder, SharePoint)
• Provide timely, accurate responses to meeting and event inquiries
• Coordinate daily updates of room booking displays

Facility Support

• Support internal moves and churns
• Understand and comply with site Health & Safety requirements
• Conduct risk assessments relevant to tasks
• Carry out building fabric audits
• Support the FM / AFM / BOE and facilities team as required
• Demonstrate BMS / system knowledge
• Collect and record monthly utility meter readings
• Support site space audits and walk‑the‑store processes
• Handle incoming / outgoing mail, courier services, and site inspections

Qualifications & Skills

Experience

• Previous catering or hospitality experience (desirable)
• Experience working in a high-profile corporate environment
• Facilities Management exposure (beneficial)

Technical Skills

• Strong PC literacy with ability to manage various systems
• BMS / system knowledge
• Risk assessment capability

Personal Attributes

• Excellent problem‑solving abilities
• Strong decision‑making skills
• Outstanding verbal and written communication
• Operational expertise
• Fluency in English and Italian language
• Very high attention to detail
• Ability to maintain professionalism as a team ambassador
• Excellent team player willing to go above and beyond
• Customer and quality obsessed
• High level of security awareness
• Knowledge of onsite emergency and evacuation procedures
• Awareness of local area services (shops, restaurants, hotels, transport)

This role requires flexibility to work in different settings as part of the team and contribute to maintaining the highest standards of service delivery across all aspects of workplace experience management.

Location : On-site –Milano, ITA

Job Tags : Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.