Co-Store Manager

Overview

Profile : The two Co-Store Managers will work closely to lead the Sales Associates to the acquisition of brand and product awareness, transmitting them the brand philosophy and core values, guiding them in maximizing sales and performance in order to built strong relationship with customers.

Role responsibilities

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by guiding the team to providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and team members, whilst also actively listening and paying attention in order to establish mutual trust.
• Guiding the team in maximizing sales and performance and reporting missed opportunities to company management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Store Manager will be also required to provide feedback through reports related to : sales trends, customers satisfaction and competitors.
• Liasing with the HQ Retail Buying office to plan the best product assortment.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
• Supporting in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.
• Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.
• Safeguarding and promoting respect and collaboration between colleagues through coaching and group or one-to-one meetings.
• Supervising the stock area, providing support when required, especially during inventories.
• Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications

• 8 years of experience in Retail with at least 3 years gained in managerial roles (preferably in Luxury Retail).
• A very good knowledge of English.
• Strong business acumen.
• Solid understanding of both market and customers.
• People management e development.