Retail Manager Emporio Armani Italy & Greece

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Context and Purpose of the Job

The Retail Manager Emporio Armani Italy & Greece will work closely together with the Retail Manager Emporio Armani Europe with the aim of improving the business. He/she will have direct responsibility over the stores and will partner with the Store Managers.

Responsibilities

Business

• Drive the Retail Strategy and Retail Roadmap defined by the Management
• Work very closely with the Store Managers to define and execute effective action plans to drive retail performances at store level, deploying a KPI approach
• Set annual/biannual/monthly and weekly targets and follow up performances
• Analyze data and identify risks and opportunities across categories
• Analyze market trends and competitors’ strategy
• Support the network evolution strategy: openings, remodelings and closures

People

• Partnering with HR Department in managing and developing the team
• Assess performances and propose salary reviews
• Assess training needs, partnering with Retail Training to guarantee alignment with the retail strategy
• Supervise effectiveness and consistency of training initiatives

Customer

• Ensure that the Store Atmosphere upholds the brand image
• Ensure that the Retail Mission and the Armani DNA are well represented across all phases of customer journey
• Implement and monitor CRM activities and deploy a clienteling approach at store level

Process

• Ensure the deployment of all HQ guidelines and processes
• Ensure alignment of all HQ retail departments involved in store operations such as retail merchandising, visual, training, CRM and retail operations
• Ensure standards for quality and customer service are met

Requirements

• Proven experience managing the retail business in a fashion company
• Analytical mindset combined with knowledge of retail management best practices
• Outstanding communication, interpersonal and leadership skills
• Fluency in both Italian and English
• Availability to travel

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.