Client Advisor - Portofino
Role Overview
Are you passionate about heritage luxury and creating unparalleled client experiences? We are searching for an experienced, client-obsessed, and detail-oriented Client Advisor to join our dedicated team in the iconic and picturesque Portofino boutique. This role requires a refined ability to operate within a globally recognized landmark, serving a discerning clientele drawn to timeless elegance. You will be essential in upholding our brand's reputation for bespoke service and authentic connection, transforming every visit into a treasured moment of luxury.
Key Contributions to the Role
Elite Client Relationship Management: Build, nurture, and maintain strong, long-term relationships with both loyal and new clients, consistently exceeding expectations and anticipating their luxury needs.
Ready-to-Wear Expertise: Act as the primary expert, offering in-depth product knowledge, personalized styling advice, and tailoring suggestions.
Sales Performance & Strategy: Drive and achieve ambitious individual and team sales targets, contributing significantly to the overall commercial success of the Portofino boutique.
Impeccable Service Delivery: Provide a personalized and outstanding shopping experience that embodies the luxury standards and values of our brand at all times.
Boutique Presentation: Collaborate with the team on visual merchandising and store presentation, ensuring the boutique environment is always pristine, inspiring, and aligned with global brand guidelines.
Operational Excellence: Support all stock management procedures, including inventory checks, restocking, and accurate point-of-sale transactions, ensuring seamless daily operations.
Brand Ambassador: Actively participate in exclusive store events and client engagement activities designed to enhance brand visibility and drive customer loyalty.
What You Bring to the Team
Experience: Proven experience as a Client Advisor or similar client-facing role (2+ years), preferably within luxury retail, with a strong focus on Ready-to-Wear or high-ticket fashion items.
Client Focus: A deep passion for delivering exceptional customer service and a demonstrated ability to cultivate and manage meaningful client relationships (CRM experience is a plus).
Communication Skills: Strong, polished communication and interpersonal skills, capable of interacting effectively with a diverse and exclusive international client base.
Goal Orientation: A self-starter attitude, highly goal-oriented, and a collaborative team player committed to achieving and surpassing store targets.
Attention to Detail: A keen eye for visual merchandising, quality control, and an understanding of the presentation standards required in a luxury environment.
Language Proficiency: Fluency in English is mandatory. Proficiency in Italian is highly valued, and additional languages (e.g., Arabic, Russian, Mandarin) are a significant advantage for serving our international visitors.