Chef de rang bamboo bar / ristorante - armani hotel milano

Sede Italia, Lombardia, Milan

Hotel/Turismo

Chef de Rang – Food & Beverage, Armani Hotel Milan

Armani Hotel Milan, a 5‑star luxury hotel in the heart of Milan’s fashion district, seeks a Chef de Rang who is passionate about delivering outstanding customer service and caring for our guests.

• Attend pre‑service briefing for daily updates, ensuring tasks are followed up efficiently prior to guests’ arrival
• Meet and greet guests in a professional and efficient manner
• Maintain accurate mise‑en‑place levels
• Present the menu and wine list
• Take guest food and beverage requirements, promoting specials, recording preferences and needs
• Ensure guest satisfaction throughout the meal experience by providing efficient and courteous service
• Co‑ordinate the service of food and beverages efficiently and accurately
• Respond proactively to guest queries, taking appropriate action in the absence of Manager/Supervisor and ensuring effective communication
• Prepare and present bills accurately
• Wish guests farewell, ensuring satisfaction has been reached
• Potential transfer within the F&B division according to business needs
• Attend training sessions and meetings as required

Chef de Partie – Culinary Production, Casa Brera (Luxury Collection Hotel)

Reporting to the Executive Sous Chef, the role covers culinary tasks related to F&B production for any of our outlets.

• Responsible for the assigned station under the supervision of the Sous Chef
• Ensure adequacy of supplies at the cooking stations
• Assist in preparing orders, stocking supplies, and checking inventories
• Prepare fresh ingredients according to recipes and guidelines
• Test foods to ensure proper preparation and temperature
• Operate kitchen equipment safely and responsibly
• Ensure sanitation and cleanliness of surfaces and storage containers
• Follow Standard Operating Procedures and brand identity guidelines
• Comply with quality assurance expectations and health, safety and hygiene standards

• Passion for luxury hospitality and culinary industry
• Warm, people‑oriented demeanor and team‑player attitude
• Safety‑first approach
• Positive outlook and dependability
• Previous experience in similar roles is an advantage

Guest Experience Expert / Front Desk Agent, Casa Brera (Luxury Collection Hotel)

Reporting to the Front Desk Manager, this full‑time role covers front‑desk and guest services tasks.

• Organize, confirm and process guest check‑ins/ check‑outs according to LQA and Marriott standards
• Secure payment, verify and adjust billing as needed in Opera
• Complete cashier and closing reports, counting the bank at the end of each shift
• Enroll guests in Bonvoy, Marriott Loyalty Program
• Liaise with Housekeeping, Engineering, Reservations, and Revenue for smooth operations
• Process and save daily contingency shift report
• Engage guests in conversation regarding stay, property services, and local attractions
• Anticipate guest service needs and request additional actions as required
• Run daily reports and verify accuracy for special requests
• Handle all internal and external calls, log in CRM, and facilitate guest requests (wake‑up calls, housekeeping, maintenance, room service)
• Coordinate guest chats, monitor and close cases using Marriott tools
• Provide guests with room and hotel information, directions, and local interests via phone, email, or other communication channels
• Escort guests to their rooms and offer orientation inside the hotel property
• Contact guests prior to arrival for booking itineraries, promotions, and special requests
• Respond to and resolve guest problems to satisfaction

• Warm, people‑oriented demeanor and team‑first attitude
• Positive outlook and outgoing personality
• Flexibility, problem‑solving skills, and multi‑tasking ability
• Great storytelling skills in English and at least intermediate Italian (both written and spoken)
• Previous Front Office/Guest Services experience is a plus
• Technical knowledge of GXP and Opera is an advantage

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.