hotel day ambassador

Position Overview

Join to apply for the hotel day ambassador role at citizenM hotels. We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Application Deadline: 31 January 2026

Department: Hotels

Employment Type: Permanent - Full Time

Location: Italy, Rome

Reporting To: hotel manager

Compensation: €2,000 / month

Responsibilities

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS);
• Preparing societyM meeting rooms where applicable.

Qualifications & Expectations

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

Benefits

• Competitive salaries
• Flexible schedules
• Performance rewards
• Career progression
• Access to citizenM learning and development programs
• Full immersion (training) program for new starters
• Good perks come with joining our Team
• Wellbeing program (EAP)
• citizenM uniform and comfy shoes by On Running
• Referral program - €1000 bonus if your friend joins us too

Typical Shifts

• Morning: 7:00AM-3:00PM
• Evening: 3:00PM-11:00PM
• Availability to work weekends is required!
• Full time position is 40 hours per week.

Celebrating Diversity

citizenM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees and applicants. Therefore we welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, differently abled, neurodiversity, or age.

If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

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Information you choose to submit as part of your citizenM application is subject to our privacy policy which you can access here. In accordance with that policy, should you want any or all of your information removed from our systems, just let us know and we will be happy to delete it.