Italian Speaking Customer Advisor in Lisbon!
We are seeking motivated, friendly, and customer-oriented Italian-speaking Customer Advisors to join our dynamic team in Lisbon. This is an exciting opportunity for individuals who are passionate about delivering outstanding customer service and want to build a career abroad in a multicultural environment.
You will be part of an international team working on a home appliances project (brand undisclosed), providing support and solutions to customers via phone, email, and live chat.
Whether you have prior customer service experience or are just starting your career, we welcome your application — as long as you speak fluent Italian and have at least B2 English proficiency.
Key Responsibilities
As a Customer Advisor, you will:
Provide high-quality assistance to customers in Italian, answering questions and solving inquiries related to home appliances.
Handle incoming calls, emails, and live chat communications with professionalism and empathy.
Document and track customer interactions using company systems.
Troubleshoot customer issues and provide clear guidance for resolution.
Work closely with internal teams to escalate and resolve complex cases.
Maintain up-to-date knowledge of products and services to ensure accurate support.
Requirements
Fluent Italian (native or near-native level)
B2 level English or higher (spoken and written)
Strong communication skills and a customer-first attitude
Good problem-solving abilities
Prior customer service experience is a plus but not mandatory
Willingness to work on-site in Lisbon
Adaptability and openness to working in a multicultural environment
What We Offer
We value our employees and provide a competitive and rewarding environment:
Relocation Package
Flight tickets to Lisbon
Fully arranged accommodation in Lisbon for the start of your relocation
Career Growth
Opportunities for internal promotions
Continuous professional training and development
Career path options within the company
Benefits
Competitive salary
Health and life insurance
Paid time off and holidays
Multicultural and inclusive work environment
Modern office facilities in the heart of Lisbon
Support for relocation and integration into Portugal
Why Lisbon?
Lisbon is one of Europe’s most exciting and vibrant cities, offering:
A warm climate and beautiful coastal scenery
Rich history, architecture, and culture
Affordable living compared to other European capitals
Friendly, multicultural community and an excellent quality of life
Moving to Lisbon is not just a job opportunity — it’s a lifestyle choice. You will experience a blend of career advancement and personal growth, all while living in one of the most charming capitals in Europe.