Onsite IT Technician

Role

Resident IT Technician with experience in Desktop / End‑user Support within an enterprise environment, preferably multinational companies.

Responsibilities

• identify, diagnose, and resolve L1/L2 issues in computer hardware and software related to laptops, desktops, printers, mobile devices, tablets, etc.
• deal with software portfolio management and product life‑cycle management
• provide general desktop support, project coordination, refresh and imaging/re‑imaging PCs and laptops
• coordinate with third‑party service providers for timely repair of the system under the maintenance agreement warranty, and repair minor hardware flaws if not covered under the same
• install peripherals such as printers, scanners, etc., and handle cabling systems (local area network cables, network interface cards, wired switches, etc.)
• provide smart‑hand support for server and network devices
• manage assets and stock
• handle ticket management

Requirements

• Level 2 Support – End‑user Support
• Ideally background as IT engineer with at least 2 years of experience
• Good English and fluent Italian
• Familiarity with ticketing systems

Benefits

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP) / Meal Voucher

Location & Contract

Location: Dalmine (fully onsite)

Employment contract: 1‑year fixed‑term (with possibility of transformation into permanent)

About the Company

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.