Lobby Host | Front Desk Agent

Arlo Wynwood – Lobby Host

Location: Miami, Florida – Full Time

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Lobby Host. If you are passionate about people, driven by purpose, and clever in your approach, read on.

Responsibilities and Authorities

• Always treat guests with courtesy and respect in a variety of situations.
• Maintain honesty & integrity.
• Connect with guests daily, provide exceptional customer service, and create memorable experiences.
• Respond to guest complaints promptly and professionally.
• Report guest concerns or comments to the Front Desk Supervisor/Duty Manager.
• Establish and develop long‑term customer relationships, providing value and profitability.
• Enhance guests’ stay by creating an inviting atmosphere.
• Coordinate and multi‑task job duties in an active environment.
• Assist with summoning the third‑party valet service and cabs for guests.
• Maintain eye contact with guests.
• Use guests’ names during conversation.

Specific Duties

Greeting and Welcoming Guests

• Always greet guests in a friendly manner.
• Speak in clear and discreet sentences.
• Position yourself at the main entrance to welcome guests.
• Open vehicle doors and greet guests.
• Use guests’ names whenever possible and maintain a professional demeanor.

Check‑In and Check‑Out Services

• Assist guests with kiosk check‑in.
• Enter arrival alerts and messages.
• Correct inaccuracies and discrepancies on guest accounts.
• Post charges to guest accounts.
• Complete daily high‑balance checks.
• Check groups and tours in and out.
• Confidently sell the hotel to prospective guests by showcasing rooms, facilities, and amenities.
• Update all guest profiles with correct billing information and preferences.

Luggage Assistance

• Assist arriving guests with luggage upon entry and exit.
• Escort guests to their rooms and handle luggage.
• Secure and store luggage for guests.
• Retrieve luggage for departing guests.
• Lift luggage and use bell carts to assist guests.

Arrivals and Room Moves

• Escort guests to their rooms with luggage.
• Familiarize guests with in‑room facilities, TV, thermostat, lighting, and other features.
• Conduct orientation of outlets, fitness center, and general area attractions.
• Coordinate with Front Desk regarding room moves.

Guest Interaction

• Maintain good posture when interacting and greeting guests.
• Assist and coordinate with Front Desk for special requests.
• Familiarize yourself with all VIPs and arrivals.
• Assist with guest requests, errands, deliveries, and more.

General Store

• Maintain the general store.
• Conduct sales within the general store.
• Understand the products and speak about them.
• Report inventory monthly.

Guest Services Responsibilities

• Report concerns or comments to the Director of Front Office and Front Office Manager/Supervisor(s).
• Provide concierge services.
• Investigate guest charges to resolve complaints.
• Check messages and mail.
• Book guest reservations by phone, walk‑in, email, or fax according to hotel standards.
• Up‑sell rooms to maximize revenue.
• Assist with guest luggage to/from rooms when needed.
• Deliver packages to guest rooms when needed.
• Call and retrieve cabs for guests upon request.
• Complete any other duties from management.

Reconciliation and Cash Handling

• Balance cash daily.
• Deposit received cash in safe and return floating bank to safety deposit box.
• Ensure billing and paperwork comply with accounting standards.
• Handle confidential guest material respectfully.
• Accept advance deposits and post them to guest accounts.
• Make change and balance floating bank.

Requirements

• Preferred experience in hospitality, retail, or related services.
• Able to stand for up to 6 hours.
• Efficient computer and typing skills.
• Ability to lift 50 lbs.

About Arlo Wynwood

Known for its colorful murals, art‑deco vibe, and Miami’s nightlife, Wynwood is the city’s most vibrant district. Arlo’s next property opens in this neighborhood, offering a 217‑room resort with rooftop pool, bar, and artsy decor.

Benefits

• Complimentary parking
• 401(k) match
• Paid holidays
• Paid time off
• Medical, dental, vision insurance
• Free meals
• Tuition reimbursement
• Training & development
• Great opportunities for career growth

Equal Opportunity Statement

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.