Senior Barista

Senior Barista – Ralph Lauren

Company – Ralph Lauren Corporation is a global leader in premium lifestyle products across apparel, accessories, home, fragrances and hospitality. For more than 50 years the brand has built a distinctive image recognized worldwide.

Location – Serravalle Scrivia, Piedmont, Italy.

Responsibilities

• Coordinate day-to-day operations of the café, managing workflow and staff schedules.
• Ensure adherence to company guidelines and support the manager as needed.
• Drive sales and average transaction value (ATV) to meet monthly targets.
• Maintain a safe, clean work environment and follow audit and AP standards.
• Supervise, motivate, and lead barista team.
• Monitor customer satisfaction, manage complaints and resolve issues.
• Educate staff on resolving customer issues and delivering excellent service.
• Greet customers and deliver outstanding service.
• Prepare coffees and other beverages to a high standard of taste and quality.
• Make recommendations to customers and answer any questions.
• Coordinate orders with other baristas to ensure a smooth customer experience.
• Manage orders for stock and coffee supplies.
• Maintain and update hygiene audit records (e.g., temperature control, fridge records).
• Maintain and clean coffee bar area; organize service as needed.
• Monitor and maintain hygiene and cleaning standards.
• Nurture friendly relationships with customers to increase loyalty and boost reputation, providing a Ralph’s Coffee experience.

Qualifications

• Good communication and leadership skills.
• Create a vibrant and welcoming atmosphere for all customers.
• Train and set standards for baristas.
• Handle customer complaints with professionalism and tact when manager is not present.

Job Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail Apparel and Fashion