AfterSales Senior Manager - Machinery

Da remoto

Remoto

Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts, with more than 8,000 employees and a turnover exceeding 1 billion.

Location: Northwest Milan (1 day of remote work per week)

Responsibilities

• Responsible for the Aftersales & Service activities of the company in the Italian market
• Measure performance and efficiency based on KPIs
• Ensure the execution of the Service activities and projects in the company
• Responsible for the approval of technical suppliers
• Support to branches
• Monitor turnover of Service and spare part sales
• Ensure a high level of customer satisfaction
• Control of internal costs and warranties
• Pricing of service contracts

Your Profile

• Minimum of 6 years of relevant professional experience in industrial sectors with a focus on the technical department
• Expertise in rentals and maintenance contracts (knowledge of service costs, etc.)
• Prior work experience in team management
• Must have ability to train and motivate, proving very good with communication skills
• Passionate and hard worker
• Manage complexity and work volume, problem solver
• Target and results oriented
• Strategic thinking and acting
• Proficient with MS Office
• Knowledge of CRM system
• Advanced in English oral and written