TRICARE Beneficiary Services Representative - Sigonella, Italy
Make a Difference – Join Our Leidos TRICARE Team in Sigonella, Italy!
Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
What You’ll Do:
Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications:
Education:
Bachelor’s degree in a related field OR;
Associate’s degree in a related field PLUS 4 years of specialized experience OR;
Major certification in a related field PLUS 4 years of specialized experience OR;
High school diploma PLUS 8 years of specialized experience.
U.S. Citizenship
SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)
Must have a Missione Visa and Soggiorno permit
Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
3+ years of customer service experience
Essential Skills:
Fluent in English with strong written and oral communication
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Effective at delivering presentations
Ability to tactfully communicate with others, both in person and on the phone
Self-starter, able to work independently and with minimal supervision
Strong organizational, time management, and multitasking abilities
High attention to detail
Preferred Qualifications:
Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
Work background in the following areas:
U.S. military healthcare delivery system or civilian managed care
Medical or clinical environment
MHS Genesis or civilian healthcare systems, medical claims
SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.