Data Center Technician

What this Job Entails :

The Data Center Technician I will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope :

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities :

• Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber / copper / other cables and cable management, servers, storage, and other devices in the Data Center.
• Confirm and label devices, rack and cables.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Work under the direction of Site Operations Supervisor and / or Operations Manager and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,

Required Qualifications / Skills :

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and / or training; or equivalent combination of education and experience
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call
• Understanding of how to cable systems (power / copper / fiber / other) correctly based on ticket requirements and SOP standards
• Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Ability to adapt to changing priorities, conditions, and circumstances
• Strong organization skills
• Working knowledge of computer hardware
• Understanding of networking components and infrastructures
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center
• Some knowledge of Data‑Center electrical, HVAC, and bandwidth infrastructures as well as fiber / copper topologies
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• Ability to learn new software

Preferred Qualifications :

• Certifications in Data Center technologies are desired
• Hands on experience in electrical, HVAC, and data center infrastructures
• Familiarity with ticketing systems
• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment :

• Physically assist in moving and racking equipment.
• Able to safely lift and move a minimum of fifty (50) pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers